On the morning of October 28, 2024, Hunan Chenggang Conveyor Technology Co., Ltd. welcomed a special group of guests—a delegation of customer representatives from Italy. With a keen interest in rollers and drum products and hopes for collaboration, they entered this vibrant and innovative factory to embark on an in-depth tour.
Around 10 a.m., the Italian customers arrived at the factory and were warmly welcomed by all the employees. Mr. Chen, the owner of Chenggang, personally led the reception team to greet and shake hands with each customer at the entrance, creating a lively and friendly atmosphere.
After a brief welcome ceremony, the tour officially began. First, the customers visited the factory's conference room, where they gained a comprehensive understanding of the factory's development history, corporate culture, product range, and leading position in the industry through a well-crafted PowerPoint presentation and detailed explanations. The Italian customers listened attentively and frequently asked questions about topics of interest, fostering active interaction and exchange between both parties.
Subsequently, accompanied by the reception team, the customers entered the production workshop. Upon entering, they were immediately captivated by the modern production equipment and orderly production processes. From the cutting and processing of raw materials to the assembly and testing of components, every step was carried out efficiently and precisely. The factory's technical experts provided detailed introductions to the performance and characteristics of various production equipment, explaining how advanced production techniques ensure the high quality and performance of rollers. The customers were genuinely interested in observing the production process of rollers and drums, praising the factory's production technology and management standards. One customer remarked, “Your production equipment is very advanced, and the production process is well-regulated, which gives us great confidence in the quality of your products.”
In the quality inspection area, the customers saw a series of strict testing equipment and procedures. The factory's quality management personnel explained, “We conduct rigorous quality inspections on every roller and drum product, from the testing of raw materials to the finished products' delivery, ensuring that each product meets international standards and customer requirements.” The customers also personally witnessed some quality inspection experiments, gaining a deeper understanding of the factory's rigorous quality control system.
After the tour, both parties returned to the conference room for in-depth discussions and negotiations. The Italian customers expressed their satisfaction with the visit, fully recognizing the factory's product quality, production technology, and innovation capabilities, and they conveyed a strong willingness to collaborate. Mr. Chen also expressed his eagerness to establish a long-term and stable partnership with the Italian customers to jointly explore the international market and achieve mutual benefits. Preliminary discussions were held on the specific details of cooperation, and both parties agreed to strengthen communication and contact to expedite the implementation of the cooperation project.
This visit from the Italian customers was not only a business exchange but also a cultural collision and fusion. Through this visit, the factory showcased its strengths and appeal to international customers, laying a solid foundation for further expansion into the international market. Additionally, it established a new bridge for cooperation between enterprises in China and Italy, promoting mutual development in the roller sector. With the joint efforts of both parties, it is believed that more fruitful cooperation outcomes will be achieved in the future, contributing significantly to the global roller industry.
